Privacy Policy

Last updated: 15 June 2025

1. Introduction

Thank you for choosing to visit ftsg.digital (the “Site”) and for trusting FTSG Digital Services LLC (“FTSG Digital Services,” “we,” “our,” or “us”) with your information. This Privacy Policy explains in detail how we collect, use, share, and protect your personal data when you browse our Site, engage our digital-marketing services, or interact with us by any other means. It also describes the rights you may have under applicable data-protection laws such as the General Data Protection Regulation (“GDPR”) and the California Consumer Privacy Act (“CCPA”).

2. Data Controller

FTSG Digital Services LLC, 33 N Gould St, Sheridan, WY 82801, USA, is the data controller responsible for processing your personal data as described in this Policy. You can contact us at privacy@ftsg.digital.

3. Information We Collect

We collect the following categories of information:

Information you provide directly – e.g., name, job title, company, email address, phone number, project details, and any other data you submit via contact forms, newsletter sign-ups, or contractual onboarding.
Automatically collected information – IP address, browser type, referring URLs, pages viewed, device identifiers, and timestamps captured via cookies, pixels, log files, and similar technologies.
Third-party information – social-media profile data (when you interact with our pages on LinkedIn, Facebook, X, etc.), advertising data from platforms such as Google Ads or Meta Business Suite, and lead-enrichment data from providers like Clearbit or Apollo.

4. Cookies & Similar Technologies

Cookies are small text files stored on your device. We use:

Strictly Necessary Cookies – to enable page navigation and basic functionality.
Performance & Analytics Cookies – e.g., Google Analytics 4 to understand traffic patterns.
Marketing Cookies – e.g., Meta Pixel or LinkedIn Insight Tag to measure ad campaign performance and build audiences.

You can manage cookies through your browser settings or by using the cookie-banner controls available on our Site. For EU/UK visitors we display a granular consent banner compliant with GDPR and the ePrivacy Directive.

5. Purposes and Legal Bases for Processing

We process your personal data for the purposes and under the legal bases listed below:

Service Delivery & Contract Negotiation – To respond to enquiries, draft proposals, perform Services, and manage accounts (Art. 6(1)(b) GDPR – performance of a contract).
Marketing Communications – To send newsletters, event invites, or product updates you have opted to receive (Art. 6(1)(a) GDPR – consent or Art. 6(1)(f) – legitimate interest).
Analytics & Improvement – To analyse Site performance, detect bugs, and improve user experience (Art. 6(1)(f) GDPR – legitimate interest).
Legal & Security – To maintain records, enforce contracts, prevent fraud, or comply with legal obligations (Art. 6(1)(c) GDPR – legal obligation or Art. 6(1)(f)).

6. Sharing and Disclosure of Information

We do not sell your personal data. We may share information with:

Service providers – cloud hosting, CRM, analytics, payment processors, email-delivery services, and project-management tools (all bound by confidentiality and data-processing agreements).
Advertising partners – Google Ads, Meta, LinkedIn, Microsoft Ads, to facilitate campaigns you instruct us to run.
Professional advisers – lawyers, accountants, auditors (subject to professional secrecy).
Authorities – when required by law, subpoena, or to protect our rights.
Successors – in connection with a merger, acquisition, or sale of assets, provided the successor observes this Policy.

7. International Data Transfers

FTSG Digital Services is based in the United States. If you access the Site from the European Economic Area (“EEA”), United Kingdom, or another region with data-transfer restrictions, we implement appropriate safeguards, such as Standard Contractual Clauses (SCCs), to lawfully transfer your data to the US or other third countries where our processors operate.

8. Data Retention

We keep personal data only as long as necessary for the purposes outlined in this Policy, unless a longer retention period is required to comply with legal, contractual, or accounting obligations. Typical retention periods:

Marketing leads: up to 24 months after last interaction.
Client records & project files: 7 years after project completion (tax and audit requirements).
Cookie identifiers: 13 months (Google Analytics) / 90 days (Meta Pixel) unless you delete them sooner.

9. Information Security

We apply industry-standard safeguards, including TLS encryption, access controls, MFA for privileged accounts, and regular security audits. However, no online transmission or storage system is 100 % secure; therefore we cannot guarantee absolute security. If we detect a data breach likely to result in high risk to your rights and freedoms, we will notify you and the relevant supervisory authority without undue delay.

10. Your Privacy Rights

Depending on your region, you may have the following rights:

Right of access – know what data we hold about you.
Right to rectification – correct inaccurate or incomplete data.
Right to erasure (“right to be forgotten”) – request deletion.
Right to restriction – limit processing under certain conditions.
Right to data portability – receive data in a machine-readable format.
Right to object – to direct marketing or processing based on legitimate interests.
Right not to be subject to automated decision-making with legal or similar effect.
CCPA-specific rights – right to know, delete, and opt out of “sale/share” of personal information; the right to non-discrimination.

To exercise any of these rights, email privacy@ftsg.digital with sufficient detail to verify your identity. We will respond within 30 days (or the timeframe required by law).

11. Children’s Privacy

The Site and Services are not directed to children under 16. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us and we will delete it.

12. Third-Party Sites & Services

The Site may contain links to external websites or embedded content (e.g., YouTube videos). We do not control those sites and are not responsible for their privacy practices. We encourage you to review the privacy policies of every site you visit.

13. “Do Not Track” Signals

Some browsers transmit “Do Not Track” signals. Our Site currently does not respond to such signals, but you can control cookies as described above.

14. Sensitive Information

Please do not send us sensitive personal data (e.g., Social-Security numbers, health information, political opinions) via the Site or email.

15. Changes to This Policy

We may update this Policy periodically. Material changes will be announced on the Site or via email, and the “Last updated” date will be revised. Your continued use of the Site after such changes constitutes acceptance.

16. Contact Us

If you have questions or concerns about this Policy or our data practices, please contact:

Data Protection Officer
FTSG Digital Services LLC
30 N Gould St, Sheridan, WY 82801, USA
privacy@ftsg.digital